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OZ Services Terms & Conditions of Service
Last Updated: 01/10/2025
These Terms & Conditions govern all services provided by OZ Services to the customer. By booking, accepting a quote, or receiving services from us, you agree to these Terms in full.
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1. Quotations and Estimates
1.1 All quotations are valid for 30 days from the issue date, unless otherwise stated.
1.2 Prices are based on the information provided at the time of quotation. Changes in scope, materials, or access may result in additional charges.
1.3 Written acceptance of a quotation (including by email, text, online booking or deposit payment) constitutes a binding contract under these Terms.
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2. Deposits and Payments
2.1 A non-refundable deposit of £100 is required to confirm all bookings.
2.2 Work will not commence, and materials will not be ordered, until the deposit has been received.
2.3 All remaining balances are due immediately upon completion of work unless otherwise agreed in writing.
2.4 Payments not received within 7 days of the due date will incur a £25 late fee plus interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
2.5 Full payment must be received before any warranties or certificates are issued.
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3. Cancellations and Rescheduling
3.1 Cancellations made more than 48 hours before scheduled work will be refunded, minus the deposit.
3.2 Cancellations within 48 hours of the start date may incur a charge of 10% of the total quoted price.
3.3 If work has already commenced, the full quoted amount (including materials and labour) remains payable.
3.4 We reserve the right to reschedule work due to unforeseen circumstances such as weather, supplier delays, or staff illness.
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4. Access and Site Conditions
4.1 The customer must ensure safe, reasonable access to the work area at the agreed time.
4.2 Any delays caused by restricted access, obstructions, or unsafe working conditions may result in additional charges.
4.3 The customer is responsible for removing or protecting personal belongings from the work area. We will not be liable for accidental damage to items left in the workspace unless caused by negligence.
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5. Materials and Property Ownership
5.1 All materials supplied by OZ Services remain our property until full payment has been received.
5.2 We reserve the right to remove or reclaim materials if payment is not made in accordance with our Payment Policy.
5.3 Surplus materials purchased for the job remain our property unless paid for in full by the customer.
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6. Quality of Work and Guarantees
6.1 All work will be carried out with reasonable skill and care in accordance with industry standards.
6.2 Where applicable, we provide a workmanship guarantee of 3 months from the date of completion.
6.3 This guarantee does not cover:
Wear and tear, misuse, or damage caused by the customer or third parties.
Issues resulting from structural movement, leaks, or conditions outside our control.
Materials supplied by the customer.
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7. Liability
7.1 We hold appropriate public liability insurance for our work.
7.2 We are not liable for any indirect, consequential, or financial losses arising from delays, service interruptions, or defects.
7.3 Our total liability under any contract shall not exceed the total amount paid for the work.
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8. Complaints and Disputes
8.1 Any complaints must be made in writing within 7 days of job completion.
8.2 We will investigate and, where appropriate, carry out corrective work at our discretion.
8.3 Failure to raise a complaint within this period will be deemed acceptance of the work as satisfactory.
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9. Force Majeure
We are not liable for delays or non-performance due to events beyond our control, including but not limited to extreme weather, accidents, illness, supplier delays, or equipment failure.
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10. Termination of Contract
We reserve the right to terminate our agreement with immediate effect if:
You fail to make payment as agreed.
Unsafe or inappropriate conditions prevent work from continuing.
Abusive, threatening, or unreasonable behaviour occurs.
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11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.
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12. Contact Information
Email: oz.service.info@gmail.com
Phone number: +447766 431548
OZ Services
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